FAQ for Email Translator


Click on the question below to get the answer.

  1. What is the Application Scenario?
  2. What are the differences between the various Support Levels?
  3. I am not sure if the limit I chose for the number of translations per month will be enough. What happens if I go over?
  4. What is the "Number of words per translation" limit?
  5. Regarding the Custom Dictionary, what do you mean by "25 words"? For example, if you add someone's name in the dictionary, is this considered 1 or 2 words?
  6. Can I remove all WorldLingo branding?
  7. What are the "Default Values"?
  8. The emails received come from "lingo" and not from the sender's name.

1. What is the Application Scenario?

Website
You own a website and wish to provide your users with an email support where they can type in text and have it translated into another language and automatically sent to an email address. In this case you need to select "Website" as your application scenario. Next, enter the domain name you want to register with the Email Translator. Please note that the Email Translator will only work with that domain name.

Desktop
You need an email translator on your computer, where you can paste text from other applications such as a word processor and have that text translated into another language then sent to an email address. In this case, select "Desktop" as your application scenario. You will receive a link to your dedicated translator to launch the Email Translator whenever you need it.

2. What are the differences between the various Support Levels?

Bronze - Minimum technical support. Customers may use this FAQ to resolve the issue at hand or contact WorldLingo support using the online contact form, and a reply will be received within 10 business days. Some additional costs may occur for customization of service: $50/hour for standard rules (Custom dictionary, Domain name masking, Translation of user data), and $150/hour for customization issues (Custom ad banner, Custom style, logins, etc).

Silver - Medium technical support. Customers can contact WorldLingo using the dedicated online form in their account and a reply will be received within 48hrs. Customers may also use this FAQ to resolve the issue at hand. Customers can also receive usage statistics upon request. Some additional costs may occur for customization of service: $50/hour for standard rules (Custom dictionary, Domain name masking, Translation of user data), and $150/hour for customization issues (Custom ad banner, Custom style, logins, etc).

Gold - Maximum technical support. Customers can contact WorldLingo using the dedicated online form in their account and a reply will be received within 24hrs. Customers may also use this FAQ to resolve the issue at hand. Customers can also receive usage statistics upon request. Technical support for standard rules and customization will not be charged (within reasonable use).

3. I am not sure if the limit I chose for the number of translations per month will be enough. What happens if I go over?

The basic service comes with 1,000 translation requests per month; however we offer 3 higher limits: 2,500, 10,000 and 100,000 translations. If the limit is reached before the end of the month, an email will be sent to WorldLingo Customer Support and we will contact you to upgrade the subscription for the following months. If you upgrade, the "limit exceeded" counter will reset to 0. If you decide not to upgrade and this situation occurs again, the service will stop functioning once the monthly limit has been reached.

4. What is the "Number of words per translation" limit?

Our Email Translator performs the translations by batches of words. These batches can be of 5 different sizes: 150 (basic service), 350, 500, 1,000 and 2,500 words. If the text to translate is longer than the set limit, the text will be partially translated.

5. Regarding the Custom Dictionary, what do you mean by "25 words"? For example, if you add someone's name in the dictionary, is this considered 1 or 2 words?

In the Custom dictionary, you can either enter a word or a group of words, and depending on how you enter them the results may be quite different. For example, if you take the sentence: "WorldLingo can provide fast translations of your email with their Email Translator." and your dictionary contains the following 4 words to be skipped:

  1. WorldLingo
  2. Translations
  3. LLC
  4. Email Translator

Then the following words will not be translated:"WorldLingo can provide fast translations of your text with their Email Translator." As you can see, even though "fast translations" wasn't part of a brand name, the word "translations" still didn't get translated because it is on its own in the dictionary. On the other hand, "your email" would have been translated, because the word "email" on its own is not part of the dictionary. In reality, you can even enter a whole paragraph in the dictionary and still have it counted as 1 "word".

6. Can I remove all WorldLingo branding?

There are 2 ways to remove the branding from your Email Translator form:

  • By removing the WorldLingo logo from the form. For this, go to Modify › Optional › Remove logo
  • By customizing the entire form to adapt it to your website. For this, go to Modify › Optional › Style

7. What are the "Default Values"?

If you are the only person using the Email Translator, you can set your name, email address and language so you will not need to enter it each time you use the service. On the same principle, you can set the recipient's details if you only email the same person. Default values are found in Modify>Optional>Default Values.

8. The emails received come from "lingo" and not from the sender's name.

When you send a translated email, the address it is sent from is actually generated by our system. However, you can change the "lingo" part to give the recipient a better idea of where this email comes from. You can change this setting by going to Modify › Optional › Email Prefix.


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